fromm careers

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    FROMM Packaging Systems Canada Inc. is looking for a highly motivated, driven individual with a strong desire to drive sales and has proven track record of success. The role is responsible for driving sales of our premier Tool and Equipment product lines through lead development, product demonstration, events, and promote our brands in industrial settings as well as developing and selling service programs.  




    Technical Field Service Representative

    The Opportunity

    The FROMM Group designs, develops and produces a wide variety of systems and products for the packaging Industry for unitizing and shipment of Materials.

    FROMM Packaging Systems Canada Inc. is looking for a highly motivated individual with a strong desire to succeed and a proven track record of success. This role is responsible for the development and ongoing technical Field Service business.

    What You Will do at Fromm


    • Self-Starter, drive service success and improve customer service experience.

    • Develop a field service territory of business.

    • Analyze and repair mechanical and operational problems with Automated and semi-automatic Strapping equipment.

    • Read, interpret, and troubleshoot using mechanical/electrical drawings.

    • Coordinate and work with sub-contracted services on Automated System Installations and repairs.

    • Make sales calls on customers and establish PM service programs.

    • Thorough understanding and use of general and maintenance safe work practices such as Hot Work, Lock out, Electrical Safety, PPE etc.

    • Answers questions from customers and appropriately handle complaints in a timely manner.

    • Abides by Fromm’s policies and procedure and follows all safety regulations.

    • Provide back up to other internal positions as needed.

    What You Need to Succeed

    • Bilingual in French and English would be an asset.

    • Post-Secondary Education in Electrical Engineering Technology or Mechanical Engineering Technology would be an asset.

    • 10 years’ Experience servicing or repairing strapping equipment.

    • Knowledgeable in electrical distribution and machine controls ranging from 24 to 575 volts AC/DC.

    • Excellent written and verbal communication skills

    • Strong analytical and problem-solving skills

    • Strong computer skills in MSoffice are essential.

    • Strong and demonstrated working knowledge of PLC programming for Allen Bradley and Siemens

    • Valid Driver License

    • Able to work calmly and effectively under pressure in a fast-paced environment, have demonstrated customer service skills and be comfortable working both independently and as part of a team.

    • Flexibility to travel with a valid passport, work after hours and on weekends (When required) is also essential in the role.

    If you are a bilingual professional, detailed, dependable team player that thrives on achieving goals and solving problems, then FROMM wants to hear from you!
    Fromm is committed to an inclusive, diverse work environment and invites applications from all qualified individuals and will provide accommodations to applicants as needed.



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